Notifications issues on mobile

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Status

This issue is currently under investigation by the development team.

The Issue

From Tuesday night (PDT), unscheduled push notifications for Gems of War will temporarily stop being sent. 

This means that even if you have Guild Alerts and some other alert types enabled in your in game settings, you won't receive push notifications for:

• Pet Rescues started by Guild mates
• Guild chat
• General Guild activity

Additionally, some players will also receive inactivity notifications while playing actively and daily.

The Fix

This issue is currently under investigation by the development team.

This issue is occurring due to transitioning to a new 3rd party service provider for the Gems of War push notifications. We're currently working with the new provider to resolve the issue.

We're very sorry for the inconvenience in the mean time.

There is no need to contact Gems of War support.

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