How to submit a ticket on the help center
If you want to report a problem or you need help in Gems of War, submit a request for help or a 'ticket' in our help center.
- Submit a request here.
- Follow the steps in the Welcome email to create a username and password.
- Your ticket will automatically once your account is created.
Check the status of your support ticket
Want to see if your ticket was submitted or if a support agent responded? Click 'My Activities' (top right-hand corner of the screen). You can add more information about your problem here and check the status - the support agent might be waiting for you to respond, or the ticket might be 'Solved'.
Things to include
For us to quickly resolve your issue please include as much information as possible, especially:
- Hero name/invite code
- Hero level
- Images or screenshots (e.g. error messages or receipts)
- Information on how you play: Your device, its operating system, and your device's model number
- Information on what exactly went wrong: How many times did it happen? What part of the game?
We look forward to getting you back into the game!