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How do I contact support or report a bug?

To report a Gems of War bug or glitch, go here. Check the help center for assistance with technical issues. Have a gameplay question or feedback? Check out our community forums here for quick help from other players.

How to submit a ticket on the help center

If you have a technical issue or are missing rewards you can submit a request for help or a 'ticket' in our help center.

  1. Submit a request here.
  2. Follow the steps in the Welcome email to create a username and password.
  3. Your ticket will automatically once your account is created.

Please note that if you submit a ticket as a Bug Report or Game Questions/Feedback it will be automatically closed. 

Check the status of your support ticket

Want to see if your ticket was submitted or if a support agent responded? Click 'My Activities' (top right-hand corner of the screen). You can add more information about your problem here and check the status - the support agent might be waiting for you to respond, or the ticket might be 'Solved'.

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Things to include

For us to quickly resolve your issue please include as much information as possible, especially:

  • Hero name/invite code
  • Hero level
  • Images or screenshots (e.g. error messages or receipts)
  • Information on how you play: Your device, its operating system, and your device's model number
  • Information on what exactly went wrong: How many times did it happen? What part of the game?

 

We look forward to getting you back into the game!

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