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More information required from players - see 'fixing the problem'
When playing in Guild Wars various victories can count as a loss. This can be because the battle which is won is actually calculated as a loss, or due to a crash during the middle of the game.
Fixing the problem
We need more information to fix this issue. The Gems of War team may have found the cause of the problem require further time to investigate it.* Please contact support and answer the following questions:
- Did you notice any new guild chat activity occur during the time the bug occurred?
- Do you play on the same game on two different devices at once? If so, is it possible the game was loaded on another device?
- Did anything else usual happen at the time (e.g. did you see a result for a day that hasn't started yet)?
Note*: Unfortunately there is no simple way to change a single guild wars battle result (it's not just a matter of us altering a number somewhere, as that result has already been forwarded into various systems and used in various calculations and can no longer be adjusted).