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Frequently asked questions (FAQ)

Find answers to the most commonly asked questions about Gems of War.

Can I change my hero name?

You can change your Hero Name (not your Invite Code) by selecting Hero in the World Map, then Appearance and the 'Change name Free' button. 

How do I leave a guild?

Go to the Guild Overview. In the top left corner, select the Admin button. On the Right had side of the admin menu, there should be a button saying ‘Leave’, select that. Select ‘Yes’ to confirm.

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For more information on guild issues (and inactive guild leaders) please see this section of the help center.

How do I find my invite code?

On the right side of the map or main menu, click the "Options" (cog icon). Once In this menu you should find your Invite Code in capital letters at the bottom left of the screen.

Your invite code is not the same as your Hero Name. Your Hero Name is what is displayed to other players in global chat, guilds, etc - the invite code is used to identify your account; whereas the Hero Name can be the same as name as another players. The Hero Name is for display purposes only.

How do I redeem a gift code?

Go here! If you are having trouble redeeming the code it may have reached its maximum uses. If so, a popup will say "“Sorry. This redeem code has passed its maximum uses.” You'll need to keep on the look out for a code again; to get more, watch Streams live or look for developers in Global Chat.

Why can't console and Xbox players redeem codes?

Unfortunately due to legal issues and restrictions with various platforms only PC and Mobile users are able to redeem codes. 

Does the AI cheat? Why does the AI always make the correct move?

The AI does not cheat. It's just as likely for the AI to match four gems as it is for you to. For more information see an explanation of the 'RNG' (random number generator) that drives the game in this article.

I got a duplicate mythic, can I get a refund?

Unfortunately we are unable to exchange one mythic for another. However if you are trying to target a specific mythic, the Soulforge rotates random mythics each week which are available for crafting.

What languages are supported?

We currently support English, French, Italian, German, Spanish and Russian. While you may not see a specific language, it doesn't mean we may not support it in the future.

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