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How to check the status of your support ticket

 

Once you are logged into the help center, select 'My Activities' in the top right-hand corner of the screen. Here you can view the status of all tickets you have submitted, check if a request was sent, add a screenshot or respond to your request with more information.  

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Attach a screenshot to your ticket

If you're on a mobile device you can take a screenshot by: holding the Sleep/Wake and Home Buttons for iOS, or Volume Down and Power button held down at the same time for Android devices. You can then attach this screenshot:

  • After your help request has been sent by selecting 'Add file' in My Activities, or
  • When submitting a new request, at the bottom of the form, select 'Add File'

If you are on console you can take a photo of your screen using another device such as your smartphone and attach this to your ticket.

Note: You can also use the 'Attach' button in your email software to attach a ticket.

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