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How to take a screenshot

How to take a screenshot or photo of the game on PC, mobile, Xbox and PS4. 

On PC

There are a few ways to take screenshots on a PC, choose whichever is easiest for you:

Using the "prt sc" button on your keyboard:

  1. Click the Gems of War window to make it your active window.
  2. Hold down the "alt" key and press the "prt sc" key.
  3. Open Microsoft Paint and hold down "ctrl" and press "v"
  4. Save the file as a JPG

Taking a Screenshot through Steam:

  1. While running the game on Steam you can push F12 button on your keyboard
  2. You will get a notification that the a screenshot has been saved
  3. Once you have the screenshots you need, close the game
  4. Open Steam and in your game Library, right click Gems of War
  5. Select View Screenshots
  6. In the new menu, Select the Image you want, then click Show on Disk (this will open up the file location of your computer). Leave this open so you can reference the location later.

Windows Snipping Tool:

  1. Search for the word "snip" (without the " ") in your windows search bar
  2. Open the Snipping Tool
  3. Click the "New" button
  4. Click and drag your mouse pointer to highlight the area you wish to screenshot
  5. In the snipping tool select file > save as

Once you've saved a screenshot:

  1. Open your support request and click on "Attach File"
  2. Select the screenshot

On Android

In order to take a screenshot on your Android device, press and hold the Volume Down and Power buttons at the same time. You'll see an animation on the screen, indicating that the screen photo was saved.

Once you've saved a screenshot:

  1. Open your support request and click on "Attach File"
  2. Select the screenshot

On iOS

In order to take a screenshot on your iOS device, press and hold the Sleep/Wake button on the top or side of your device. Immediately press and release the Home button.
To find your screenshot, go to the Photos app > Albums and tap Camera Roll.

Once you've saved a screenshot:

  1. Open your support request and click on "Attach File"
  2. Select the screenshot

On Xbox

In order to take a screenshot on your Xbox, double tap the Xbox button on your controller, then press the Y button to save the screenshot.

Once you've saved a screenshot:

  1. Ensure your Xbox Live Profile is set to public and that the screenshot has finished uploading
  2. Open your support ticket and let us know your Gamer tag

On PlayStation

The easiest way to take and send us a screenshot of your PlayStation screen is to use your phone. If you have a smart phone please follow the steps for Android or iOS above.

You can also use your PC to send us a screenshot which you took using your PlayStation.

In order to take a screenshot on your PlayStation, press and hold the Share button on your controller for a second, then press the triangle button to save the screenshot.

To transfer the image to your PC:

  1. Insert a USB into your PlayStation
  2. Go to the PlayStation home screen
  3. Go to the Capture Gallery
  4. Find the screenshot and press the option button on your controller
  5. Select "Copy to USB Storage Device"
  6. Plug the USB into your PC
  7. Open your Support ticket with us and select "attach file"
  8. Select the screenshot.

 

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