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Missing keys: game crashes when opening Chests

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Status

Under investigation by the game team

The issue:

When trying to complete the console Daily Task to open Chests, the chest will begin to shake and the loading wheel will appear, then the game crashes. You may also get a crash when trying to open 50 chests. 

gold_chest.JPG

Fixing the problem

Thank you for your patience whilst the Gems of War team looks into this issue. Please contact support if your Daily Task was not completed due to the problem.

Note: if you the game crashes, you will still get your rewards and the keys will be spent.

The programming team looked at the data of some players experiencing the issue and found that the chest rewards are still being received. The support team have also checked the logs for each chest being opened and have found no cases where the chest rewards have not been received - 

 

 

 

 

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