Xbox: "You already own this" prevents purchases

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Status

Please follow the workarounds below. This issue is under investigation by the game team.

The issue:

When you try to purchase a pack or bundle in the Gems of War Shop it may say "You already own this and cannot purchase it again."

Fixing the problem

In order to make purchases on Xbox:

1. Close Gems of War completely
2. Restart the Xbox Console
3. Click the Xbox button on your controller
4. Go to Settings
5. Select Privacy & Online Safety
6. View Details & Customise
7. Turn off asking for permission before making purchases

Still having issues?

If you're getting an Xbox/Microsoft error when changing your permissions for in-app/in-game purchase settings, please try again by changing the permissions to Off once or twice. Some players have reported that this works after a few goes. You may need to restart your console again.

Change child/adult settings

Select the Xbox button > System > Settings > Account > Family Settings > Manage Family members. Ensure that any child accounts are set to "Allow" for all settings.

Inside Privacy & Online Safety settings you can try setting them to the default Adult settings. For more information on this step, go here. 

If you keep experiencing issues you can contact support here or follow this article for new updates on Workarounds and resolutions to the issue.