Technical Support may ask you to find a crash report for your issue if you are experiencing the game crashing or closing unexpectedly.
To find a crash report on iOS 11+:
- Open Gems of War or attempt to make the game crash again
- Navigate to your device Settings > Privacy > Analytics > Analytics Data
- Scroll through this list to Gems of War events. (See screen shot below for an example of what this page looks like). The list is alphabetical.
- Tap one of these events/items on the list. The most recent one is best if you have just had your game crash
- Tap the share icon at the top right and send this in your email response, or, copy and paste it into your email.