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Fixed in the next update, version 4.1
Any Troop that Explodes Gems in their Spell can cause the game to freeze at the end of Battle. If the Troop:
- Casts their Spell
- Summons another Troop
- A Gem cascade is made that causes an extra turn
- And your Troop kills the last enemy
Then the game can soft-lock or "freeze". Some Gems on the board will appear to move but you are unable to match any Gems on the board or select a Troop to cast a Spell.
Troops that can be affected include Pyggra, Abynissia, Gorgotha, and any other Troops that can Explode and Summon another Troop.
Fixing the problem
The Gems of War team is aware of the cause of this problem and is investigating it for correction. If you are missing rewards from this issue, please contact support. To avoid this issue you can try avoiding using Explode Troops to kill the last enemy on the enemy Team.