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Fixed with a push to the server, please restart your game.
If you've met the requirements for the following Achievements, but they're not awarded:
- A Whole New (Under) World - Unlock a Faction but the Achievement wasn't awarded.
- Die Another Day - Complete a Delve with no casualties
This issue occurred shortly after the 4.0 update was released as the update became available before the new Achievement data was available on console for some players.
Fixing the problem
If you haven't received Die Another Day, please wait until the next new Faction is released and complete a Delve there with no casualties to unlock the Achievement.
If you haven't received A Whole New (Under) World please see below:
To fix the problem on PS4:
- In Krystara, select any Kingdom
- Open the Kingdom Levels & Power screen
- The achievement should now unlock
If you're experiencing this problem on Xbox with the achievement A Whole New (Under) World, please contact Support.