All Known Issues - Gems of War

A list of game bugs and glitches in Gems of War which the game team is aware of.

New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help center for more information.

Contents:

• General
• Console (PS4 and Xbox One)
• Nintendo Switch

NOTE: All platforms are currently in update version 4.5

General

• Empty blocks of space appear around chat messages when using the Full chat
• Earning Mythics in the Guild Event Shop or from the Soulforge does not send a "(You) just earned a Mythic Troop" notification in global chat
• When a Hero is submerged the Pet on their shoulder is above the submerged status effect
• If multiple skull matches are made by a spell, and the opponent Troop has a Trait which summons a troop when damage is taken, if the Troop is summoned infront of the Troop targetted by the skull damage, some of the skull matches won't do damage.
• Guild Chest Drop Rates not showing correct Chest level after upgrading the Guild Chest.
  • Check the chest menu then exit and enter the guild Seals tab, then check Guild Chest menu again to see correct drop rates
• Some Challenges award the wrong color Traitstone (e.g. Green instead of Purple)
  • Partial fix implemented, full fix in next game update, version 4.6
• Enemy Troops in Factions are at level 1
  • Fixed in the next game update, version 4.6
• Visual issue on Troops that steal Gold
  • Fixed in the next game update, version 4.6
• Street Thief's Spell gives incorrect amount of Gold
• Using "Destroy Armor" on a Troop that has reflect active, causes lethal damage to be reflected.

TIP: If you are signed into the help-center, select "Follow" to be notified of updates to this post via email.

PC and Mobile

• The Hero Avatar may move in the Hero profile from the bottom of the menu after resizing the game to  a windowed mode

Console

• Achievements aren't awarded in some languages on PS4

Nintendo Switch

• The Shop tab in the Guild menu is empty and causes visual issues if you select it
  
  • Guild Purchases are unavailable on Switch, we hope to add them in a future update
• If the game is left idle/open in the background for more than an hour purchases will fail to go through
  • Restart your game if it has been open for more than hour to prevent this. Contact support if you experience a missing purchase.
• Both Joycon controllers are required to launch the game even if Tablet mode is selected
• Guild Seal screen not anchored correctly
  • Fixed in the next game update, version 4.6

When will the issue be fixed?

• "Fixed in update 4.5" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version of the game, version 4.5. We are currently in the game update version 4.4 You can check the updated version in the Settings menu of the game near the "X" exit button.
• "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, contact support here.