All Known Issues - Gems of War

A list of game bugs and glitches in Gems of War which the game team is aware of.

New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help center for more information.

Contents:

• General
• Console (PS4 and Xbox One)

NOTE: All platforms are currently in update version 5.2, except for Switch which is on version 5.0. Please see the article here for Switch known issues.

General

• Earning Mythics in the Guild Event Shop or from the Soulforge does not send a "(You) just earned a Mythic Troop" notification in global chat
• If multiple skull matches are made by a spell, and the opponent Troop has a Trait which summons a troop when damage is taken, if the Troop is summoned infront of the Troop targetted by the skull damage, some of the skull matches won't do damage.
• If Mech Gnome is the last Troop on the Opponent's Team and he runs away, the battle doesn't end until one more Gem match is made
• Game sometimes soft crashes after exiting explore mode
• Content call outs show up late in game ie. the in game pop ups for new Mythic Troops etc.
• Troop summoned to wrong side of the board
• Casting Vash'Dagon's spell when Arachnaean Weaver is also in the battle soft locks the game for some players
• Guild Statue skill bonuses remain grey when active sometimes, instead of red, once all 12 Guild Tasks of the statue colour have been completed
• Troop cards don't align correctly in their slots sometimes and overlap each other/the game board.
• Sometimes there are no ads to display
• The Guild Wars button says "Register Now!" even if your Guild is already registered.
• In Guild Wars the number of battles fought (xxx/150) and the Guild Wars Score may display differently between the Results, Schedule, Leaderboard and Fight screen.

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PC and Mobile

• Some PC/mobile players are unable to select a target for their spell if they select the cast button too quickly after it becomes available.

PS4 and Xbox

There are no issues only affecting PS4 or Xbox at the moment. Please see the General list above. 

When will the issue be fixed?

• "Fixed in update 5.2.5" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version of the game, version 5.2.5 We are currently in the game update version 5.2 You can check the updated version in the Settings menu of the game near the "X" exit button.
• "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, please let us know here