All Known Issues - Gems of War

A list of game bugs and glitches in Gems of War which the game team is aware of.

New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help center for more information.

Contents:

• General
• Console (Playstation and Xbox One)
• Nintendo Switch

NOTE: All platforms are currently in update version 5.5.1

General

• Earning Mythics in the Guild Event Shop or from the Soulforge does not send a "(You) just earned a Mythic Troop" notification in global chat
• If multiple skull matches are made by a spell, and the opponent Troop has a Trait which summons a troop when damage is taken, if the Troop is summoned infront of the Troop targetted by the skull damage, some of the skull matches won't do damage.
• Game sometimes soft crashes after exiting explore mode
• Some Troops are not appearing as Upgradable the Troop menu. Also missing their Upgradeable icon.
• Guild Statue skill bonuses remain grey when active sometimes, instead of red, once all 12 Guild Tasks of the statue colour have been completed
• The Guild Wars button says "Register Now!" even if your Guild is already registered.
• In Guild Wars the number of battles fought (xxx/150) and the Guild Wars Score may display differently between the Results, Schedule, Leaderboard and Fight screen.
• Some Guild Guardian Troop Spells create invisible Gems, or empty slots on the board when you select Skulls as their Spell target. The affected Troops are: The Devoted, Justice, Loyalty, Courage, Humility, Sacrifice and Honor
  • Fixed in the next game update version 5.6 
  • In the meantime, we've removed the ability to select Skulls when using these Spells
• If a Doomskull or Uber Doomskull is targeted by a Spell that creates more of the selected Gem, it will create Skulls rather than Doomskulls or Uber Doomskulls.
  • Fixed in the next game update version 5.6 

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PC and Mobile

• Some PC/mobile players are unable to select a target for their spell if they select the cast button too quickly after it becomes available.

PlayStation and Xbox

• On PlayStation, some Trophies are not being awarded for being completed.
  • Fixed in the next game update version 5.6 

Nintendo Switch

There are no issues only affecting Switch at the moment. Please see the General list above. 

When will the issue be fixed?

• "Fixed in update 5.6" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version of the game, version 5.6 We are currently in the game update version 5.5.1 You can check the updated version in the Settings menu of the game near the "X" exit button.
• "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, please let us know here