All Known Issues - Gems of War

A list of game bugs and glitches in Gems of War which the game team are aware of. 

New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help centre for more information.

NOTE: We are currently in update version 4.2.5.

General 

• The Arena Awards menu displays Gold Keys but the game awards Glory Keys after Arena Wins
• The text for changing the Classes tutorial does not display and reads as [TUTORIAL] [235] etc
• Some Guild War battles can instantly count as a loss if the player you verse does not have a Hero on their team
  • Fixed.

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PC and Mobile

Console

When will the issue be fixed?

• "Fixed in update 4.3" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version of the game, version 4.3. We are currently in the game update version 4.2.5. You can check the updated version in the Settings menu of the game near the "X" exit button.
• "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, contact support here.