All Known Issues - Gems of War

A list of game bugs and glitches in Gems of War which the game team is aware of. 

New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help center for more information.

NOTE: We are currently in update version 4.2.5.

General 

• The Arena Awards menu displays Gold Keys but the game awards Glory Keys after Arena Wins
  • Fixed in update 4.3
• The text for changing the Classes tutorial does not display and reads as [TUTORIAL] [235] etc
  • Fixed
• Some Guild War battles can instantly count as a loss if the player you verse does not have a Hero on their team
  • Fixed
• The game freezes during the Class change tutorial
  
  • Select R1 or RB instead of X or A to continue the tutorial
• Class Experience points (XP) are not earned when starting a Delve for the first time in version 4.2.5, as the Hero Class does not apply
  • Fixed
• Error 13 message appears when attempting to launch the game
  • Fixed. Please restart your game or download the latest update version 4.2.5.

• Flame Soul with +7 Affixes causes the game to freeze after casting the Spell on an enemy

  • Fixed in 4.3

• Guild Wars "Special Events" XP bonus remains weeks after Guild Wars has ended

  • Fixed
• Casual PVP defences and Wins count as Ranked PVP matches if no Ranked PVP has been played after Weekly Reset
  • Fixed
• Teams appear blank or are missing in the team selection menu before a battle after selecting the bottom team 
  • Fixed in update 4.3
• When the language in-game is set to Russian the keyboard uses English characters
  • Fixed in 4.3
• The Warren and the Vault Backdrops can be unlocked twice in the Guild Backdrops menu
• Helmet Armor sits very low on the Avatar face 
  • Fixed in 4.3
• Some notifications are sent with up to a 30-minute delay when collecting Tribute
  • Fixed
• The "Serve and Protect" Weapon is not applying a barrier to the Hero despite the +10 Affix to barrier the Hero
• When the Traits from the Hero is selected in the Weapons menu, the previously equipped Class (displayed on the World map) rather than the currently equipped Class is shown
  • Fixed in 4.3
• When you don't have enough Seals to open Guild chests the message [MORE_SEALS] appears instead of the correct text in any language
  • Fixed
• The code and words [GLORY_BONUS] will appear instead of the correct text
  • Fixed
• The Daily Login animation freezes if you select "Rewards Shop", open the Glory Shop and return to the login screen before the animation has completed loading
  • Fixed in 4.3.
• The Class change tutorial can freeze for new players
  • Fixed
• The mail "Guild Task - No Reward. You are not eligible to receive the reward this week as you have already received it." can appear despite not having received the Task rewards already
• Chinese characters display as blank in other languages (e.g. Guild or player names)
  • Fixed in 4.3, Chinese character names will display as "¿" 
• PVP Tiers decrease from a higher Rank (e.g. Tier 1 to 14) without decreasing points. You may be missing PVP Tier Rewards and your PVP Rank may not have changed since Weekly Reset
• Some Troops may not deal damage to 3 random enemies or all enemies if the damage is set to kill the Troop. The remaining damage will apply to the enemy that is killed.
  • Fixed in 4.3
• Cedric's "Shiny Distraction" re-orders Troops incorrectly on the enemy team
• Double rewards are sent for the Weekly Collection (Jilted Suitor)
  • Fixed. The standard amount of rewards will now send
• Retreating from a Training battle resets your PVP Win Streak
  • Fixed.
• Arena Wins and Losses count as PVP Wins and Losses
  • Fixed. Arena Wins/Losses no longer count towards PVP
• Dark Pits quest text is missing
  • Fixed.
• CLIFFY-##### errors can cause the game to force quit during a Guild Wars match
  • Fixed.
• Guild Wars Ranks display as 1 on all Guild Profiles instead of the correct Guild Wars rank
  • Fixed in 4.3.
• Casting Dragon Eye's Spell on an Invulnerable Troop blocks the Transform but the Troop still becomes empowered.

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PC and Mobile

Console

• Fang Moor Faction Questline text can be missing from the Questgiver Troop on Xbox
  
  • Fixed in 4.3.
• The Ring of Wonder applies multiple Bonuses and stacks if purchased more than once
  • Fixed. If multiple Rings are purchased in the future the bonus will not apply.
• Text for Weapons, Spells or conversations can appear in code with brackets and is missing, e.g. [TRAIT] or [QUEST]
  • Fixed in 4.3
  • A data push has gone out to resolve temporary issues, please restart your game.

When will the issue be fixed?

• "Fixed in update 4.3" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version of the game, version 4.3. We are currently in the game update version 4.2.5. You can check the updated version in the Settings menu of the game near the "X" exit button.
• "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, contact support here.