All Known Issues - Gems of War

A list of game bugs and glitches in Gems of War which the game team is aware of.

New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help center for more information.

Contents:

• General
• Console (PS4 and Xbox One)
• Nintendo Switch

NOTE: All platforms except for Switch are currently in update version 4.4

General

• Cedric's "Shiny Distraction" re-orders Troops incorrectly on the enemy team
• Empty blocks of space appear around chat messages when using the Full chat
• Earning Mythics in the Guild Event Shop or from the Soulforge does not send a "(You) just earned a Mythic Troop" notification in global chat
• When a Hero is submerged the Pet on their shoulder is above the submerged status effect
• PVP Alerts occur even if disabled in the in-game settings
• If there's 2 single spell cast Troops (like Great Maw) in your team and you bless them before you cast, the spell won't be disabled on the 2nd Troop.
• If multiple skull matches are made by a spell, and the opponent Troop has a Trait which summons a troop when damage is taken, if the Troop is summoned infront of the Troop targetted by the skull damage, some of the skull matches won't do damage.
• There's no back button in the Guild Admin menu when playing on a 4:3 screen resolution. Due to the odd screen resolution this should mainly affect tablet users.
  • Fixed in the next update, game version 4.5
  • In the meantime, on Android use your device's back button to exit the menu.
  • On iOS unfortunately you'll need to exit and re-open the game to get out of the menu.
• Guild Chest Drop Rates not showing correct Chest level after upgrading the Guild Chest.
  • Check the chest menu then exit and enter the guild Seals tab, then check Guild Chest menu again to see correct drop rates
• PvP Tier Rewards screen too big for screens using a 4:3 ratio (iPads, Chromebook)
• Daily Login screen crashes the game for VIP 20 players and shows the Rewards for 1 level above your current VIP level for other VIP players. For players VIP level 19 and below this is a visual issue only.
  • Fixed in the next update, game version 4.5
  • Temporary fix implemented on live game version (4.4) so the Daily Login screen doesn't crash the game for VIP level 20 players.

TIP: If you are signed into the help-center, select "Follow" to be notified of updates to this post via email.

PC and Mobile

• The game can't be opened on some older iOS devices with around 512 MB of RAM
  • Investigating.
• The Hero Avatar may move in the Hero profile from the bottom of the menu after resizing the game to  a windowed mode

Console

• "You already own this" prevents purchases on Xbox 

Nintendo Switch

Nintendo Switch is currently on version 4.2. For a comprehensive list of Switch issues go to this article. 

When will the issue be fixed?

• "Fixed in update 4.4" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version of the game, version 4.4. We are currently in the game update version 4.3.5 You can check the updated version in the Settings menu of the game near the "X" exit button.
• "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, contact support here.