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All Known Issues - Gems of War

Kafka
  • Updated
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A list of game bugs and glitches in Gems of War which the game team is aware of.

New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help center for more information.

Contents:

General

  • Gems not dropping in to refill the game board
  • Game board soft locks and cannot be interacted with
  • Event Shop purchase all Tiers can display as '0 Gems' when playing through Daily Reset
    • This is a visual error only, as this offer will still cost the total 1,350 Gems if you attempt to purchase
  • Earning Mythic Troops in the Guild Event Shop or from the Soulforge does not send a "(You) just earned a Mythic Troop" notification in the Global chat
  • If multiple skull matches are made by a spell, and the opponent Troop has a Trait that summons a troop when damage is taken if the Troop is summoned in front of the Troop targeted by the skull damage, some of the skull matches won't do damage.
  • The bottom 3 buttons that can switch, may revert back to the Settings/ News/ Calendar buttons when returning to the World Map.
  • The 3 Bottom Left buttons may wander off the menu (playing a battle, and returning to the world map should fix this issue).
  • Extended loading times, particularly in the PVP game mode
  • Delve Chest Upgrade text cut-off
    • Hotfix Released
  • Purchased PvP offers showing as unavailable
    • Hotfix Released
  • Touched by an Angel achievement not progressing
    • Hotfix Released

PC and Mobile

  • [Android] Notifications are not being received
  • [Android] Receiving inactivity notifications, when playing daily
  • [iOS] Emojis appearing as brown squares
  • The Ad icon is missing from the World Map
    • Hotfix Released

PlayStation

  •  

Xbox

  •  

Nintendo Switch

  • Some shop offers are currently unavailable
  • Some Troops are not appearing as Upgradable in the Troop menu.
    • Also missing their Upgradeable icon.
  • Boost displayed for Burrow Warden appears higher than normal. This is due to the boost and attack being stolen and incorrectly being totalled together.
    • This is a display issue only.

TIP: If you are signed into the help center, select "Follow" to be notified of updates to this post via email.

 

When will the issue be fixed?

    • "Fixed in update X.X" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version. We are currently in the game update version 8.3 You can check the updated version in the Settings menu of the game near the "X" exit button.
    • "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, please let us know here

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