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All Known Issues - Gems of War

Cyrup
  • Updated
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A list of game bugs and glitches in Gems of War which the game team are aware of. 

New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help centre for more information.

NOTE: We are currently in update version 4.2.

General 

  • The Shaman Class displays as a Green Gem Mastery in the Class Menu despite being Brown
    • A visual issue only, correct brown Gem Mastery is added and can be seen in the Hero menu
  • The "Opt-in" to Alerts menu pops up when returning to the game if Gems of War is left open as an active window
  • Hero Level is not displayed in the Hero Profile screen
    • Fixed in 4.2.5
  • Help button on Alerts tab in Settings menu does not function on Steam/Mobile
    • Fixed in 4.2.5
  • Graphic issues with the contribution screen for Legendary Tasks - Rewards and items will not resize correctly in 4:3 aspect ratios and will appear to float above the menu
    • Fixed in 4.2.5
  • Pet and PVP Alerts are not received
    • Fixed on 12th December 4 pm AEST
  • The "Enable Alerts" pop-up appears to frequently after selecting "No Thanks"
    • Fixed in 4.2.5
    • The Enable Alerts prompt has been disabled but you can still Enable Alerts in
      Settings > Alerts

TIP: If you are signed into the help-center, select "Follow" to be notified of updates to this post via email. 

PC and Mobile

  •  There are currently no issues specific to PC or mobile

 

Console

  • Xbox - Blessed and Cursed Traits (Revered and Accursed) do not display text correctly in some languages

When will the issue be fixed?

  • "Fixed in update 4.2.5" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version of the game, version 4.2.5. We are currently in the game update version 4.2. You can check the update version in the Settings menu of the game near the "X" exit button.
  • "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, contact support here.

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Comments

3 comments

Sort by Date Votes
  • Cyrup
    • Skeleton Key Hero Weapon does not unlock after purchase in the weekend Class Event for Thief Class
      • Fixed Nov 3 at 6 pm AEST, and Nov 5 at 12 pm AEST for Xbox
    • Server issues 5th November 6-8 pm AEST
      • Resolved, affected players mailed 50 Gems
    • "Exalted" Trophy does not unlock after reaching Renown level 500 
      • Fixed in update 4.2.
        • When update 4.2 releases, add a Treasure to Upgrade your Hoard or defeat a Delve (and the final boss room) in a Faction that has the highest maximum Renown. This will trigger the reward.
    0
    Permalink
  • Cyrup
    • The Shaman Class displays as a Green Gem Mastery in the Class Menu despite being Brown
      • A visual issue only, correct brown Gem Mastery is added and can be seen in the Hero menu.
    0
    Permalink
  • Cyrup
    • Graphic issues with the contribution screen for Legendary Tasks - Rewards and items will not resize correctly in 4:3 aspect ratios and will appear to float above the menu
      • Fixed in 4.2.5
    • Pet and PVP Alerts are not received
      • Fixed on 12th December 4 pm AEST
    • The Alerts menu localization pop-up displays in English in some languages
    • The "Enable Alerts" pop-up appears to frequently after selecting "No Thanks"
      • Fixed in 4.2.5
      • The Enable Alerts prompt has been disabled but you can still Enable Alerts in
        Settings > Alerts
    • Xbox - Blessed and Cursed Traits (Revered and Accursed) do not display text correctly in some languages
    0
    Permalink

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