All Known Issues - Gems of War

A list of game bugs and glitches in Gems of War which the game team are aware of. 

New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help centre for more information.

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General 

• Enemy Troops can remain on the board but cannot be targetted or killed ("Ghost" Troops)
  • Fixed in update 4.1 
• Daily Task titles do always update until "View more" is selected
  • Fixed in update 4.1  
• Sin of Maraj Troops with the "Omen" Trait can cause the game to freeze or soft lock the game at the start of battle 
  • Fixed in update 4.1 
• 'Locked' Kingdom badges can appear in the incorrect position when first unlocked.
  • Moving the screen should re-position them into the correct location.
  • Fixed in update 4.1 
• Difficulty Bonus Multipliers (XP, Gold, Souls) were added to some game modes that did not have a Difficulty option, such as Delves, Invasion, and Live Events
  • Fixed. 
• Casting Explosion Troops causes the game to freeze when they also summon another Troop, a cascade is made, and the Troop kills the last enemy at the end of battle
  • Fixed in update 4.1 
• Troops with the Omen Trait do not provide Mana to the enemy team
  • Fixed in update 4.1 
• White text is hard to read on some Faction backgrounds in the Underworld
  • Fixed in update 4.1 
• No in-game Stone Blocks (New Underworld Faction Gem type) tutorial for the Underworld
  • Fixed in update 4.1
• If you retreat after starting a battle, the error message that the battle is finished and forces you to restart the game
  • Fixed in update 4.1 
• The 'Valuable' Trait on Treasure Troops doesn't give Gold during battles
  • Fixed in update 4.1 
• Lusts' Temptation Trait will not activate if there is an extra turn
  • Fixed in update 4.1 
• Treasure Troops do not count towards total Troop collections
  • Fixed in update 4.1 
• When ordering by Level in the Pets menu the skip to next section arrows do not work
  • Fixed in update 4.1 
• Some menus in the Underworld are missing "?" Help icons
  • Fixed in update 4.1 
• Spells that create Random Storms can also create a Stone Block (Underworld Gem type) Storm
  • Fixed.
• Total Renown Daily Rewards are not received (e.g. Ingots/Gold)
  
  • Fixed in update 4.1 for PC and mobile players
  • Fixed in update 4.2 for console players

PC and Mobile

•  There are currently no issues specific to PC or mobile

Console

• Achievement: A whole New (Under)World not working after unlocking two factions. 
  • Fixed 
  • The achievements will complete with update 4.1 or when a new Faction is released.
• Accounts can’t be switched between on console without completely exiting Gems of War: 
  • Fixed 
• Xbox: Exceeding or scrolling past the end of a Banner list only returns you to the beginning in the Troops menu

When will the issue be fixed?

• "Fixed in update 4.1" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version of the game, version 4.1.
• "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, contact support here.