A list of game bugs and glitches in Gems of War which the game team is aware of.
New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help center for more information.
Contents:
NOTE: All platforms except for Switch are currently in update version 4.3.5.
General
- Cedric's "Shiny Distraction" re-orders Troops incorrectly on the enemy team
- Guild Activity Log entries open up the guild profile screen regardless of which task is clicked
- Hero Bonuses are not up to date in Hero > Bonuses menu (such as Guild Statues and Special Events)
- Exit the menu, enter Guild (Manage Tasks & Seals) and return to Hero > Bonuses to resolve this
- Empty blocks of space appear around chat messages when using the Full chat
- PVP "Revenge" and "Rival" titles do not display
- Go back to world map and then re-enter the PVP menu to make them appear.
- Fixed in 4.4
- Earning Mythics in the Guild Event Shop or from the Soulforge does not send a "(You) just earned a Mythic Troop" notification in global chat
- When a Hero is submerged the Pet on their shoulder is above the submerged status effect
- The notch/screen frame of the iPhone XR blocks some of the outside of the Worldmap screen frame
- Fixed in update 4.4
- When playing Pet Rescue the progress doesn’t update on the Fight tab. For example, it might say you're on battle 4 while you're on battle 8, selecting battle 4 will take you to fight battle 8
- Tribute chance shown in Kingdom Info screen on the Kingdom Level tab may display incorrectly. Visual issue.
- Open the Guild menu then go back to the Map and open the Kingdom again to see the correct Tribute chance
- PVP Alerts occur even if disabled in the in-game settings
- Weapon description uses the last weapon instead of the current weapon equipped in screenshot mode
- Fixed in 4.4
- If there's 2 single spell cast Troops (like Great Maw) in your team and you bless them before you cast, the spell won't be disabled on the 2nd Troop.
- If Naga Queen is on your team and you try to start a Delve, the Delve will fail to start - because her colors were changed and no longer match the Delve colors.
- Removing Naga queen from your Team will prevent this issue
- Your Delve attempt will not be lost if you experience this issue
- Troop Filter has overlapping buttons and text
- Fixed in 4.4
- In the meantime, this issue won't occur if your screen resolution is set to a 16:9 aspect ratio (like 1920x1080 for example).
- If multiple skull matches are made by a spell, and the opponent Troop has a Trait which summons a troop when damage is taken, if the Troop is summoned infront of the Troop targetted by the skull damage, some of the skull matches won't do damage.
- Alerts not sending on Android
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PC and Mobile
- The game can't be opened on some older iOS devices with around 512 MB of RAM
- Investigating.
- The Hero Avatar may move in the Hero profile from the bottom of the menu after resizing the game to a windowed mode
Console
- "You already own this" prevents purchases on Xbox
- Fixed in update 4.4.
- Game doesn't fit screen on PS4
- Fixed in update 4.4
Nintendo Switch
Nintendo Switch is currently on version 4.2. For a comprehensive list of Switch issues go to this article.
When will the issue be fixed?
- "Fixed in update 4.4" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version of the game, version 4.4. We are currently in the game update version 4.3.5 You can check the updated version in the Settings menu of the game near the "X" exit button.
- "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly and do not require an update. These bugs or issues should no longer affect you. If they do, contact support here.
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