Policy and process of player reports

The Gems of War team investigates player reports in-game and through the help center. These will be actioned but we don't provide detailed information on the report.

You can report players from within the game for multiple reasons. For more information on how to report a player see: Report a player.

What happens if I report a player?

The Gems of War community team will investigate the report and the player will be judged against the guidelines. They will be banned or otherwise have action taken against them based on the severity of the report.

Honor and punishments

If you've reported a player and the team has taken action against them you will be notified with an in-game mail. If a player is banned or warned they will lose Honor. 

Types of punishments:

• Chat ban 
• Permanent chat ban
• Game-ban
• Drop in honor rank to Warned or Dishonored
  • Loss of rewards.

For more information on Honor, go here.

Providing information on the report

We don't comment on the process of our investigations with a player who is reported. We believe in keeping the process as unbiased as possible to provide a fair outcome and to keep the privacy of the person being reported secure. If a Gems of War developer responds to you with a standard response, this means that we have read your report and will investigate the player shortly.

Banning and unbanning players

If you don't see them banned or don't notice action taken in the game immediately, this can mean that they did not completely break a community guideline, we did not have enough information to act, they will be banned in the near future - and we're processing it shortly - or they were not "in the wrong" or directly breaking the guidelines in this particular scenario.

NOTE: If you see the player breaking the guidelines again you can report them again after a new offense.