Account and Billing Support
Real-money purchases, billing, accessing the shop and saving game progress.
Account Management
- I forgot my password in Gems of War
- Error: Token Mismatch
- My account is banned: Hacking in Gems of War
- Linking Xbox or PS4 to Steam or Mobile
- How to start a new game on Steam
- My account is deactivated
Shop
In-game purchases
- Purchase not received
- Receiving a refund from a purchase
- Locating purchase receipts
- How-to find your iOS App Store Receipts
- Missing Bonus VIP Gems
- How subscription rewards from purchases work