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  1. Gems of War Support
  2. Account and Billing Support

Promoted articles

  • Save your game progress and verify your Gems of War account
  • Recover or link your lost game account in Gems of War
  • I forgot my password in Gems of War
  • Journey Events
  • 'Spike' Art Missing from Pet Menu
  • Extra Campaign Stars and Campaign Tasks resetting
  • Golden Holiday Battles Unavailable to purchase on Playstation
  • Incorrect Bans, missing Trophies, Campaign Stars, Event Scores
  • Golden Holiday Battles Unavailable to purchase on Switch
  • Troops available to Medal, without all traits, levels and ascension complete.
  • Nintendo Switch: Error 16
  • Switch Known issues - Gems of War
  • All Known Issues - Gems of War
  • How to use the help center
  • Contact Support

Account and Billing Support

Real-money purchases, billing, accessing the shop and saving game progress.

Account Management

  • Save your game progress and verify your Gems of War account
  • Recover or link your lost game account in Gems of War
  • I forgot my password in Gems of War
  • Account deletion
  • Improvement to Cheat Detection
  • Error: Token Mismatch
See all 10 articles

Shop

  • Xbox: "You already own this" prevents purchases
  • Steam: I haven't received my Steam DLC

In-game purchases

  • Purchase not received
  • Receiving a refund from a purchase
  • Locating purchase receipts
  • How-to find your iOS App Store Receipts
  • Missing Bonus VIP Gems
  • How subscription rewards from purchases work
See all 7 articles
Gems of War Support Website Forums
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