Technical Support
Quick help for common problems, game bugs and performance issues.
Known Issues and bugs
Common Problems
- Can't update Gems of War
- Chat won't close
- Common (grey) Rarity cards in Guild Chests
- Missing Chest rewards
- Reimbursement for Delve and Guild War Rewards
- There are no quests available in this Kingdom
General and frequently asked questions
- Help Center changes
- Controller map highlight sensitivity
- Help Center localization
- Enable and disable push notifications (alerts)
- Are the Achievements the same on Steam and mobile?
- How to redeem a game gift code
Connection Issues
PC/Steam Issues
- Enabling Alerts on Windows 10
- Reinstall Gems of War on Steam
- Sending Support information on your computer
- Selecting a dedicated graphics card
- Windows XP is not supported by Gems of War
- Steam and PC performance issues