Technical Support
Quick help for common problems, game bugs and performance issues.
Known Issues and bugs
Common Problems
- Arena Wins/Losses no longer count to PVP
- Can't complete Kingdom Power Task to collect Troops
- Orc Armor Trait triggers without damage
- Missing weapon after Gem purchase
- Missing weapon after level up
- Can't update Gems of War
General and frequently asked questions
- How to use the help center
- Report a player
- Controller map highlight sensitivity
- Help Center localization
- Mailbox limit
- Enable and disable push notifications (alerts)
Connection Issues
PC/Steam Issues
- Enabling Alerts on Windows 10
- Reinstall Gems of War on Steam
- Sending Support information on your computer
- Selecting a dedicated graphics card
- Windows XP is not supported by Gems of War
- Steam and PC performance issues