Technical Support
Quick help for common problems, game bugs and performance issues.
Known Issues and bugs
- Stonesong Eyrie appeared early on XB1 and PS4
- [FIXED] New Mythic Troop art showing grey Peasant on Android & iOS
- Switch Known issues - Gems of War
- All Known Issues - Gems of War
- Music or sound does not turn off
- Alerts not sending on Android
Common Problems
- Changes to Glory packs (Mervorax)
- Guild leader is banned
- Earn a new weapon does not complete
- Unlocking Level 100 Portaits with new Factions
- Out of sync error forces the game to restart
- Arena Wins/Losses no longer count to PVP
General and frequently asked questions
- How to use the help center
- Policy and process of player reports
- Report a player
- Controller map highlight sensitivity
- Help Center localization
- Mailbox limit
Connection Issues
PC/Steam Issues
- Enabling Alerts on Windows 10
- Reinstall Gems of War on Steam
- Sending Support information on your computer
- Selecting a dedicated graphics card
- Windows XP is not supported by Gems of War
- Steam and PC performance issues
Nintendo Switch
Xbox One and PlayStation 4
- Force close Gems of War on Xbox
- How to use the in-game chat on PS4
- Xbox connection issues in Guild and Global Chat
- Reinstall Gems of War on Xbox and PlayStation 4
- How-to Delete Save Data on Xbox
- Delete Gems of War save data on PS4