Technical Support

General

• ★ How do I contact support or report a bug?
• When to contact support: Report a bug and Request Types
• Report a bug or provide feedback in Gems of War
• How to check the status of your support ticket
• Connection issues troubleshooting
• General troubleshooting guide

Connection Issues

• "Bad Data" was passed back from the server
• Common error codes

Android

• Can't install Gems of War on Android
• Playing Gems of War on an older device
• I'm seeing a II2CPP error when I run the game
• I'm seeing a -505 Error when installing the game
• Why can't I find Gems of War on Google Play?

Apple Mobile Devices (iPhone, iPad, iPod)

• Finding crash reports for Gems of War on iOS
• How to update apps
• Deactivating iCloud Save Game Storage/iCloud Location
• The game has started crashing on my mobile device. What can I do?
• A big white screen popped up with an error message on it!

PC/Steam Issues

• Windows XP is not supported by Gems of War
• Steam and PC performance issues
• How do I turn off Steam Cloud?
• I'm on Steam, and the game has connection errors on startup

Xbox One

• How-to Delete Save Data on Xbox
• Changing XBox Aspect Ratio

PlayStation 4

• Delete Gems of War save data on PS4
• How do I change my Aspect Ratio on PS4?

Known Issues

• ★ Battles freeze when Gnome is on the enemy team
• ★ Unrecoverable error appears (battles and chests)
• ★ Missing chest rewards on Xbox
• Kingdom Power level does not level up
• Kingdom Power Tribute bonus amount is incorrect
• Raid Boss "Event ends" timer is incorrect

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