Technical Support
Quick help for common problems, game bugs and performance issues.
Known Issues and bugs
- [Hotfix Released] Android ERROR 16 Message
- [Hotfix released] Game Shops are empty or missing offers
- [Hotfix released] 6.6 World Map Issues
- [Hotfix released] 6.6 Update can't be downloaded on Android & iOS
- Switch Known issues - Gems of War
- All Known Issues - Gems of War
Common Problems
- Can't complete Campaign Task: Kingdom Team not counting
- Event Badges or Medals aren't applying bonuses
- Missing Event Tokens, Badges or Medals
- Mythic Troop shows as unowned after release
- Missing Troops or resources
- Weapon Rarity is the same
General and frequently asked questions
- How to use the help center
- Contact Support
- Community Guidelines
- Why Rewarded Ads are only available on mobile
- How to find your invite code
- No offline play in Gems of War
Connection Issues
PC/Steam Issues
- Enabling Alerts on Windows 10
- Reinstall Gems of War on Steam
- Sending Support information on your computer
- Selecting a dedicated graphics card
- Windows XP is not supported by Gems of War
- Steam and PC performance issues
Nintendo Switch
Xbox One and PlayStation 4
- Force close Gems of War on PS4
- Force close Gems of War on Xbox
- How to use the in-game chat on PS4
- Xbox connection issues in Guild and Global Chat
- Reinstall Gems of War on Xbox and PlayStation 4
- Xbox general troubleshooting
Android, iOS and Amazon
- Exit or Force Close the game on iOS
- Exit or Force Close the game on Android
- Reinstall Gems of War on iOS, Android and Amazon
- Finding crash reports for Gems of War on iOS
- Can't install Gems of War on Android
- Android -505 Error appears when installing the game