Technical Support
Quick help for common problems, game bugs and performance issues.
Common Problems
- Did not receive rewards or resources
- Troop refunds
- Receiving Pet Event Rewards - "The event has ended"
- Does the AI Cheat?
- Why am I earning less PVP Points?
- Caprinicus Steals attack or gains Magic before dealing damage
General and frequently asked questions
- ★ Is there a Mailbox limit?
- ★ How do I contact support or report a bug?
- Are the Achievements the same on Steam and mobile?
- How do I redeem a game gift code?
- Daily and Weekly Reset: Events in Gems of War
- Frequently asked questions (FAQ)
Known Issues and bugs
- ★ Game will not load on iOS devices
- ★ Game freeze at the end of battle on Android
- ★ Text for icons are missing on Xbox
- ★ Missing chest rewards on Xbox
- Saguaro blocks or hovers on the board
- Kingdom skill bonus does not display in Kingdom Level menu
Connection Issues
PC/Steam Issues
Xbox One and PlayStation 4
Android, iOS and Amazon
- Enable and disable push notifications
- How to update apps
- Finding crash reports for Gems of War on iOS
- Can't install Gems of War on Android
- Android -505 Error appears when installing the game
- Why can't I find Gems of War on Google Play?