Technical Support
Quick help for common problems, game bugs and performance issues.
Known Issues and bugs
- Switch Known issues - Gems of War
- All Known Issues - Gems of War
- Silver Necropolis French Translations missing
- Bonuses to do not update in the Hero Bonuses Tab
- Can't open the game (iOS 9 and iOS 9.3.5)
- Xbox "there was an error connecting to the server" on startup error
Common Problems
- Changes to Glory packs (Mervorax)
- Unlocking Level 100 Portaits with new Factions
- Out of sync error forces the game to restart
- Arena Wins/Losses no longer count to PVP
- Can't complete Kingdom Power Task to collect Troops
- Orc Armor Trait triggers without damage
General and frequently asked questions
- How to use the help center
- Policy and process of player reports
- Report a player
- Controller map highlight sensitivity
- Help Center localization
- Mailbox limit
Connection Issues
PC/Steam Issues
- Enabling Alerts on Windows 10
- Reinstall Gems of War on Steam
- Sending Support information on your computer
- Selecting a dedicated graphics card
- Windows XP is not supported by Gems of War
- Steam and PC performance issues
Nintendo Switch
Xbox One and PlayStation 4
- Force close Gems of War on Xbox
- How to use the in-game chat on PS4
- Xbox connection issues in Guild and Global Chat
- Reinstall Gems of War on Xbox and PlayStation 4
- How-to Delete Save Data on Xbox
- Delete Gems of War save data on PS4