Technical Support
Quick help for common problems, game bugs and performance issues.
Known Issues and bugs
- Can't make purchases on Xbox
- Switch Known issues - Gems of War
- All Known Issues - Gems of War
- Unable to sign into Google Play
- [FIXED] Casual PVP Difficulty affects enemy Explore Troops' Stats
- Xbox: New achievements can't be earned (Not a bug)
Common Problems
- Mythic Troop shows as unowned after release
- Missing Troops or resources
- Weapon Rarity is the same
- Guild leader is banned
- Earn a new weapon does not complete
- Unlocking Level 100 Portaits with new Factions
General and frequently asked questions
- How to use the help center
- Changes to Kingdom progression and Challenges
- How to find your invite code
- No offline play in Gems of War
- Policy and process of player reports
- Report a player
Connection Issues
PC/Steam Issues
- Enabling Alerts on Windows 10
- Reinstall Gems of War on Steam
- Sending Support information on your computer
- Selecting a dedicated graphics card
- Windows XP is not supported by Gems of War
- Steam and PC performance issues
Nintendo Switch
Xbox One and PlayStation 4
- Force close Gems of War on PS4
- Force close Gems of War on Xbox
- How to use the in-game chat on PS4
- Xbox connection issues in Guild and Global Chat
- Reinstall Gems of War on Xbox and PlayStation 4
- How-to Delete Save Data on Xbox