Technical Support

General

• ★ When to contact support: Report a bug and Request Types
• ★ Report a bug or provide feedback in Gems of War
• ★ How do I contact support or report a bug?
• How to check the status of your support ticket
• Connection issues troubleshooting
• General troubleshooting guide

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Connection Issues

• "Bad Data" was passed back from the server
• Common error codes

Android

• Playing Gems of War on an older device
• I'm seeing a II2CPP error when I run the game
• I'm seeing a -505 Error when installing the game
• Why can't I find Gems of War on Google Play?

Apple Mobile Devices (iPhone, iPad, iPod)

• Deactivating iCloud Save Game Storage/iCloud Location
• The game has started crashing on my mobile device. What can I do?
• A big white screen popped up with an error message on it!

PC/Steam Issues

• Steam and PC performance issues
• How do I turn off Steam Cloud?
• Game wont load because files are corrupted
• I'm on Steam, and the game has connection errors on startup

Known Issues

• ★ Do you own this game or app? Xbox cannot launch or open game
• Missing guild Gold Contributions
• Missing Invasion Rewards: Showing as "Collected"
• Xbox: "You already own this" prevents purchases
• Guild Wars Sentinel Upgrades do not apply
• Summon on Death traits stop treasure gnome rewards

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