Cyrup

  • Total activity 280
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Activity overview

Latest activity by Cyrup
  • Cyrup created an article,

    Missing Troops or resources

    The support team discovers that missing resources such as Keys, Gems, and Gold have been spent. Our team frequently receives tickets requesting help searching for rewards that are missing such as: ...

  • Cyrup created an article,

    Force close Gems of War on PS4

    To fix some lag, connection or game issues you can force quit and restart Gems of War. Hold the PlayStation button (bottom center button on the controller) for ~3 seconds to open the Quick Menu Se...

  • Cyrup created an article,

    Weapon Rarity is the same

    Your Weapon's Color or Rarity will stay the same color as your Hero's Rarity level.  You may notice that when selecting a Weapon and viewing your Hero, the Weapon's Rarity color changes. This is be...

  • Cyrup created an article,

    Music or sound does not turn off

    Select 'follow' in the top right-hand corner to be notified of any updates to this issue. Status Scroll down in the "General" tab of settings to see the music bar and adjust the volume   The issue:...

  • Cyrup created an article,

    Equip a Class for your Hero

    Equip a Class after selecting a team in the Class tab of the Troops menu. To equip or change your Hero Class open the Troops menu by selecting Troops at the bottom of the World Map, then select the...

  • Cyrup created an article,

    Change your Hero's name

    Change your Hero's name in the Hero menu under the Style tab. The name which displays to other players anywhere in the game (e.g. Guild Chat, Profile or global chat) can be changed. To do this: Fr...

  • Cyrup created an article,

    Missing Guild Trophies

    Guild Trophies may randomly drop if a Guild member has been banned from the game. You may notice that Guild Trophies are missing from your Guild in Gems of War. This can happen if a Guild member is...

  • Cyrup created an article,

    Guild leader is banned

    Contact support with Guild Management selected if your leader is banned and you need to change leaders.    You're welcome to appeal a ban for your Guild Leader, however, technical support can only ...

  • Cyrup commented,

    Faunessa's Spell only gives Life to herself and the Boost Ratio is 1:1 Fixed Satyr Musician Targets the last two enemies instead of the first two Fixed Dragon's Eye Spell description works d...

  • Cyrup commented,

    The Hero Avatar may move in the Hero profile from the bottom of the menu after resizing the game to  a windowed mode  "You already own this" prevents purchases on Xbox  Fixed in update 4.4. A ...