Submit a request

What were you expecting to happen, and what actually happened? Please include any screenshots or images of errors or error messages, if possible.

What sort of device do you play Gems of War on? If you need help with Playstation 4 or Xbox One, head to for support!

Eg. Windows 8.1, iOS 8.3, Android 4.4.4 It's helpful to have this information, but don't worry if you don't know it!

What type of problem are you having? If you let us know, we'll be able to help you more efficiently!

Your Invite Code will help us find any specific problems with your account. To find it, tap the 'Settings' button on the World Map (the Gear icon), and look down in the bottom left of the screen. If you are unsure of your invite code, please enter your hero's name instead.

What level is your hero currently? Even an approximate number is helpful!

Were you part of a guild? If you do you know the Guild' name? This may help us out with your ticket.

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