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  1. Gems of War Support
  2. Technical Support
  3. Common Problems

Common Problems

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Answers to common concerns or strange game behavior in Gems of War.

  • Can't complete Campaign Task: Kingdom Team not counting
  • Event Badges or Medals aren't applying bonuses
  • Missing Event Tokens, Badges or Medals
  • Mythic Troop shows as unowned after release
  • Missing Troops or resources
  • Weapon Rarity is the same
  • Guild leader is banned
  • Earn a new weapon does not complete
  • Unlocking Level 100 Portaits with new Factions
  • Out of sync error forces the game to restart
  • Arena Wins/Losses no longer count to PVP
  • Can't complete Kingdom Power Task to collect Troops with Legendary Rarity
  • Orc Armor Trait triggers without damage
  • Missing weapon after Gem purchase
  • Missing weapon after level up
  • Can't update Gems of War
  • Chat won't close
  • Not receiving Extra Turns
  • Common (grey) Rarity cards in Guild Chests
  • Missing Chest rewards
  • Reimbursement for Delve and Guild War Rewards
  • There are no quests available in this Kingdom
  • Missing Chaos Orbs
  • Did not receive rewards or resources
  • Troop refunds and balance changes
  • Receiving Pet Event Rewards - "The event has ended"
  • AI cheating in Gems of War
  • I'm earning less PVP Points than before
  • Caprinicus Steals attack or gains Magic before dealing damage
  • What to do if you're not getting your Armor bonus
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